COURTMOOR FARM BOOKING CONDITIONS
Please note that use of the fitness suite and sauna may be affected by Covid-19 restrictions at the time. Coarse fishing will be available at all times. Guests are advised to bring their own rods.
Arrival and Departure
The accommodation will be available from 4.00 pm on the day of arrival and must be vacated by 10.00 am on the day of departure. Please vacate the cottage promptly to allow sufficient time for cleaning and preparation for the next guests.
The hire charge includes duvets, bed linen, towels, two tea towels, central heating, hot water and domestic electricity (there will be an additional charge for electric vehicle charging), use of the fitness suite, sauna, coarse fishing and other amenities. Also included is a complimentary starter pack of toiletries, cleaning materials, a small selection of tea and coffee and home-made cake or cream tea. A change of bed linen and towels will be provided for guests staying longer than one week.
Smoking is not permitted in our cottages.
The total number of the party must not exceed that disclosed on the booking form. Only those guests listed are permitted to sleep in the cottages.
You are responsible for the cost of any damage or breakages and for leaving the cottage in a clean and tidy condition. No rebates will be given for mechanical failure of any kind and every effort will be made to effect repair. Please advise us of any breakages so that they can be dealt with as soon as possible.
We do not accept liability for any personal injury to guests, or for any loss or damage to their property. The exercise equipment in the Fitness Suite must not be used by anyone under the age of 16 years.
When you submit a booking via our online reservation system, you will receive an automatically generated booking summary by email to the email address you provide in the booking form. The completed booking form should be returned to us within 7 days of booking.
Bookings made more than four weeks before arrival must be accompanied by a deposit of 25% of the total cost. Bookings made less than four weeks before arrival must be accompanied by the total cost of the holiday. All bookings must be accompanied by a fully completed booking form. Reminders are not issued and non-payment is deemed to be cancellation of your holiday.
Once the booking is accepted the balance of the cost is payable four weeks before the start of the holiday. If the balance is not received by the due date we reserve the right to cancel the booking and retain the deposit.
National, Local or Regional Lockdowns
In the event of Government restrictions coinciding with your holiday and preventing you from being able to travel, and for us being prevented from accepting you, we will refund any payment made in full.
In all other circumstances, if you (or other members of your party) have to cancel your holiday or are disinclined to travel, the following terms apply.
- If you cancel 31 days or more before the start of the holiday and we can re-let the dates, we will refund any payment made (this may be less than you paid, eg if only some days were re-let or the price was discounted) less an administration charge of £50.00. If we cannot re-let the dates, we will retain the deposit portion of the full cost of the accommodation (25%) and return any other payment made.
- If you cancel 30 days or less before the start of the holiday and we can re-let the dates, we will refund any payment made (this may be less than paid, eg if only some days were re-let or the price was discounted) less an administration charge of £50.00. If we cannot re-let the dates, we will retain any payment made for the accommodation.
- Any refunds will be released back to the card/bank account that the original payment was made from on what would have been the start date of the cancelled holiday.
We strongly recommend that a travel policy that covers cancellations is taken out by all guests. We are not allowed to recommend a particular policy but here are some suggestions as to where you may find travel insurance information –
https://www.which.co.uk/money/insurance/travel-insurance or www.trailfinders.com/insurance.